If you would like to return your order or part of your order, please let us know within 14 days of receiving your delivery. You must retune the items within 28 days from receiving the delivery. When we receive your return in the same condition as you received it, a refund will be issued for your return. delivery will only be refund damaged or wrong items.
Custom made orders are non refundable. That includes all handmade sugarcraft flowers and personalised cake toppers. If they have arrived damaged please get in touch ASAP so we can rectify the problem . Either by fixing or replacing all or part of your order.
Damaged items. Let us know ASAP so I can send a replacement or issue a refund. Depending on the damage I may need to have the item posted back or see a photo of the damaged item before issuing a refund of the item and delivery charge.
Use the contact form or email us at email@example.com to let us know about any problems.